Roy Altman

Roy Altman is the founder/CEO of Peopleserv, a software/services company whose clientele includes well-known Fortune 1000 companies in several industry sectors. Previously, he was the HRIS Analytics and Architecture Manager at Memorial Sloan Kettering Cancer Center. Altman has published extensively: he has co-authored five books on Business Process Management (BPM) and has published many articles in HR, business, and technology publications. He frequently presents at industry and academic conferences relating to HR and BPM. He is on the faculty of NYU’s new MS in Human Capital Analytics and Technology program and has also taught at Columbia University and Baruch College. He is an Associate Editor of Workforce Solutions Review. He can be reached at roy@peopleserv.com.

 

Redefining the Worker Experience: How Technology Can Make Work More Human

Digital Employee Experience (DEX) / HR Service Delivery / By

Since the dawn of the computer age, industry pioneers knew that our new digital tools were only as good as they were usable. As technology became more sophisticated (and complicated), ease of use has become more elusive. Our software is meant to make one “more productive.”1 However, “knowledge worker productivity is inherently enigmatic and almost […]

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How Technology Can Help The User Experience

Digital Employee Experience (DEX) / HR Service Delivery, Technology Trends / Disrupters / Industry Insights, HR Technology & Business Processes / By

The best software fades into the background, and you don’t even notice It’s there.”1 We’re a long way off, especially with business software. Consumer Grade Apps In the enterprise software realm, we aspire to be like “Consumer Grade Apps,” which are applications used by regular people every day. Consumer apps have come a long way

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From the Editor

Technology Strategy & Solutions Assessment, Digital Employee Experience (DEX) / HR Service Delivery, Technology Trends / Disrupters / Industry Insights, Systems Selection, Implementations & Upgrades, HR Technology & Business Processes / By

Welcome to the 4th quarter edition of Workforce Solutions Review. This month’s theme is Employee Experience, a topic much on people’s minds these days. Ever since MIT’s Norbert Weiner coined the term Cybernetics (the study of human/machine interaction) in 1948, creating systems that are easy for people to use has been a priority. This is

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