Katherine Jones, Ph.D.

Unique as a thought leader for her ability to make theory actionable and technology comprehensible to non-technologists, Dr. Jones is a sought-after writer and speaker in the U.S. and internationally. Moving easily from the academic world to the worldwide technology stage, she has repeatedly created value propositions bridging technology and theory with the practical world of today's business. Whether working with systems integrators in the Federal arena, consultants in oil and gas, or small business owners, her clarity and wisdom – as well as her wit—has been appreciated and commended. Now an independent high-tech marketing analyst, she was previously responsible for the creation and provision of thought leadership content for a web-based membership program as a partner at Mercer and spent several years at Bersin & Associates both before and after its acquisition by Deloitte, where she was the VP heading the HCM technology research practice in Bersin by Deloitte. She became an industry analyst at Aberdeen Group in Boston, covering the ERP space, then human capital management in Palo Alto. Later, as marketing director for NetSuite, her efforts coincided with one of the more successful IPOs of that year. Before becoming an analyst, Katherine was in the Boston-area high-tech companies’ product marketing and strategic alliance management, specializing in data communications and network management. She spent several years in marketing education at a minicomputer company. She created new programs in high-tech sales and system engineer training and sold them to the Federal Government, leading a DDN certification project in the company’s Federal System Division. She had left a career in higher education administration and teaching, which included the assistant deanship in the School of Education at the University of Connecticut and responsibility for the Master of Arts in Teaching program in the English Department at Cornell University, where she was instrumental in the Improvement of Undergraduate Education project in the Provost’s office. An industry veteran and independent high-tech analyst, she is widely published on talent management and personnel-related technologies, cybersecurity, ERP and HCM systems implementations, change management, and the mid-market, totaling over 500 works in print. Her master’s and doctorate degrees are from Cornell University. She can be reached at katherine_ics@msn.com or @katherine_jones.

GenAI in Resume Development: A Recruiter’s Dream—or Nightmare?

If your HR team is among the many purchasing new software applications this year, you may be introducing artificial intelligence (AI) into your organization. Today’s tools, such as Generative AI, provide time savers across many aspects of HR, from initial candidate experiences through the entire employee life cycle. Resume development is a critical area that […]

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On The Road Again: The Cost of the Employee Commute

Part Two What does it cost for your employees to come to work? Previously, in The Back Story, we looked at the cost of childcare—knocking about $18,000-20,000 annually out of a parent’s paycheck for each baby’s or toddler‘s daycare. Today, we look at the cost of commuting, a topic of interest to me after meeting

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The Cost of Work: What it Costs to be a Parent at Work

This article, the first of a series on what it costs an employee to work outside the home, looks at a perennial issue for working parents: caring for their children while they are on the job. The subject is not new—finding reliable daycare has long been difficult and expensive for American families. The problem varies

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ESG: Environmental, Social, and Governance Accountability – The Elephant that Cannot be Ignored.

ESG is the elephant in today’s boardrooms. And, as we know, what’s in the boardroom affects the entire organization. Post-pandemic business priorities have created pressure to address ESG issues, not just from consumers and investors but also employees and applicants. Buyers want to purchase from companies they see as ethical, and job candidates seek positions

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Facing Fear in the Workplace

In response to rising healthcare and absenteeism costs, employers and tech vendors emphasized wellness – keeping employees healthy and fit – concepts that spread to overall well-being, including financial, social, and psychological health. The pandemic taught managers much about the importance of physical wellness in the workplace — including expanding “workplace” to mean wherever their

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Planning for the Unknown: HR’s Responsibility in Disaster Preparedness

Disaster recovery is one area where prevention is the best medicine. Unfortunately, as many incidents that can adversely affect the workplace cannot be prevented, risk analysis and preparedness prove the next best course of action. HR professionals aim to ensure the safety of their workforce and any contractor or vendors on their property, minimize damage

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The Holy Grail of Data-Driven Workforce Planning – The Back Story

A decade ago, I wrote a column for Workforce Solutions Review urging HR professionals to look beyond short-term workforce planning. At that time, when businesses were clawing out of a recessionary period, I implored readers to move from the tactical to the strategic: What is strategic workforce planning?  It is a holistic framework within which

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The HR Professional’s Top Ten To-Do’s to Start 2023 Right

You have survived—and maybe even thrived—as an HR professional through 2022, a year that saw some back-to-the-office movements post-pandemic and a great deal of volatility that is likely to continue into 2023: international recession fears, geopolitical unrest, and economic ups and downs across the globe. So now, as we get ready to address a fresh

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