Customer ExperienceBy Dennis Hill / January 1, 2025 « Back to Glossary IndexA characteristic of quality derived from customer perceptions. Related Articles: Optimizing Employee Experience: Key to Successful International Expansion and Future-Proofing Business OutcomesThe Future of Work: Can You Answer These Strategic Questions?The Next Agenda for Human Capability Improvement and ReportingCreating a Sustainable Digital Employee ExperienceHarness The Power of Diverse Teams in Driving Business Transformations and Operational Efficiency« Back to Glossary Index